Terms of Service
The terms under which Velyntic provides its services.
Agreement
By engaging Velyntic for any service, you agree to these terms. These terms apply alongside any specific project agreement, statement of work, or proposal document provided for your engagement. Where a specific project agreement conflicts with these general terms, the project agreement takes precedence.
Services
Velyntic provides AI adoption consultancy, web design and development, and brand identity services to small and medium businesses. All services are scoped and agreed in writing before work begins. We do not begin billable work until both parties have agreed the scope, deliverables, and price.
Pricing and payment
All prices quoted by Velyntic are exclusive of VAT unless explicitly stated otherwise. Fixed-fee engagements are invoiced as follows unless agreed differently in a project proposal:
- 50% deposit on acceptance of the proposal, before work begins
- 50% on completion, before final files or access are handed over
For retained (monthly) services, invoices are issued on the first working day of each month and are payable within 14 days. Day-rate consultancy is invoiced weekly in arrears and is payable within 14 days.
Late payments will incur statutory interest at 8% above the Bank of England base rate, plus the fixed sum permitted under the Late Payment of Commercial Debts (Interest) Act 1998.
Intellectual property
On full payment of all invoices for a project, all intellectual property in the deliverables (website code, brand assets, design files, written content) transfers to you. Until full payment is received, Velyntic retains ownership of all work produced.
Velyntic retains the right to display completed work in its portfolio and case studies unless you request otherwise in writing.
Third-party assets (stock photography, licensed fonts, open-source libraries) remain subject to their own licence terms. We will notify you of any third-party assets used and their licence requirements.
Client responsibilities
You are responsible for:
- Providing accurate and complete information when requested, including business details, content, and access credentials
- Responding to requests for feedback and approval within a reasonable timeframe (typically five working days)
- Ensuring that any content, images, or materials you provide to us do not infringe the intellectual property rights of any third party
- Maintaining your own accounts (domain registrar, hosting, email, Google Business Profile) with your own credentials
Account ownership
All accounts created as part of a Velyntic engagement (domain registrar, hosting, DNS, Google Search Console, Google Business Profile, analytics) are registered in your name with your credentials. Velyntic is added as a collaborator or delegate, not as the owner. You retain full control at all times.
Revisions and changes
Fixed-fee projects include a defined number of revision rounds as specified in the project proposal (typically two rounds for web builds, three for brand work). Additional revisions beyond the agreed scope will be quoted separately before work proceeds.
Significant changes to the agreed scope (additional pages, new features, expanded brand deliverables) constitute a change request and will be quoted as an addition to the original project.
Cancellation
Either party may cancel a project engagement by providing written notice. If you cancel after work has begun:
- The deposit is non-refundable, as it covers work already completed or in progress
- If work completed exceeds the deposit value, you will be invoiced for the difference
- All completed work up to the point of cancellation will be delivered to you on payment of outstanding invoices
Retained (monthly) services may be cancelled at any time with 30 days written notice. No minimum term applies.
Liability
Velyntic will deliver services with reasonable skill and care. Our total liability for any claim arising from our services is limited to the total fees paid by you for the specific engagement giving rise to the claim.
Velyntic is not liable for any indirect, consequential, or incidental damages including but not limited to loss of profit, loss of data, or loss of business opportunity.
We are not liable for the content you provide, the business decisions you make based on our advice, or the performance of third-party services (hosting providers, domain registrars, email services) beyond our reasonable control.
Confidentiality
Both parties agree to treat as confidential any commercially sensitive information shared during an engagement. This includes business operations data, financial information, strategic plans, and any proprietary processes or methodologies. This obligation survives the end of the engagement.
Website hosting and maintenance
Websites built by Velyntic are deployed to your hosting account (typically Cloudflare Pages via your GitHub repository). Velyntic is not responsible for the ongoing hosting, uptime, or security of your website after handover unless you have an active EVOLVE Partnership retainer that includes website maintenance.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. Changes will be posted on this page. Existing engagements will continue under the terms in force at the time the engagement was agreed unless both parties agree to updated terms.
Contact
If you have any questions about these terms, contact us at support@velyntic.com.